Clients achieve success with Nutter for many reasons that they share with us in interviews and surveys. Being deeply committed to our clients and their satisfaction, we are always keen to hear what they have to say. And we always aim to give them, beyond the results they expect, a great experience working with us.
Of the reasons clients come to and stay with Nutter, here are our top ten:
1. High quality.
We’re a top tier firm with top quality lawyers who know how to get results. In feedback interviews, clients point to the high quality of our legal knowledge, skill, and work product. We get the job done for clients and they recognize us for that.
Clients get the convenience and efficiencies of a full-service firm – a group of lawyers with a range of expertise who know each other and each other’s practices, and enjoy working together – which all translates into both tangible and intangible advantages for clients.
3. Unified team.
Whether representing clients from down the street, around the country or across the globe, all of our lawyers work together at the Massachusetts headquarters of Nutter. We are not spread out over separate offices -- everyone is at the trunk, not in a branch, and we have incredibly deep roots. This supports effective, results-driven collaboration with and on behalf of our clients. And it means that today’s clients and Nutter attorneys are building on a track record of success that has been continuous for more than 130 years.
Clients know their work is important to us and that we care about it. We respect our clients and the responsibility they place in us. We respect their input and their decisions (although we don’t hesitate to tell them what they need to hear). We respect their need to control costs and not pay astronomical fees for legal counsel.
5. Good Value.
Nutter has a fair value proposition. While the caliber of our lawyers equals that of Big Law’s, as a mid-size firm our cost structure, lean staffing model and close partner involvement create efficiencies that contain costs. All of these economies are passed directly on to our clients.
Rapid response is a core competency that Nutter expects of every lawyer and evaluates in the annual performance review. It is one of the most important benchmarks for our firm and the default standard expected in every situation. One partner in the business department describes it as “freakishly responsive service,” and it is engrained in our culture.
We learn the client’s business and see it as a fundamental requirement to understand our clients’ objectives, as well as their products, competitors, industry and other drivers. This knowledge and awareness is what allows us to collaborate proactively, insightfully and on a long-term basis with our clients.
8. Nice people.
Our lawyers are genuinely nice people. We hear this often, and not just from each other! There's something about the kind of person who fits in here and how we believe in treating others. It’s good to know that lawyers who are relentless, determined, strategic, laser-focused and fearless can still be nice people.
9. Customer Service.
We are intensely committed, as a firm, to client service and satisfaction. It’s another core competency on which Nutter attorneys in every area of law are evaluated (the others being legal excellence and commitment). Our commitment to building a culture and atmosphere of excellence has led to Nutter achieving five consecutive #1 rankings nationally in the AmLaw Midlevel Associates survey.
We see our role as one of partnering with clients and we take responsibility for doing everything possible to help our clients achieve their goals. Close and effective collaboration is a relationship of trust. We put our clients first and work to earn their trust every day.
For the full listing of our U.S. News & World Report/Best Lawyers rankings, click here.
For a list of our other high Rankings & Survey Results, click here.